Booking Policies
Thank you for choosing Bridget Wilson Esthetics Studio. These policies are in place to ensure fairness to all clients and to protect appointment availability. By booking an appointment, you acknowledge and agree to the following terms.
Booking Deposits
A 30% booking deposit is required to secure all appointments.
Deposits are applied toward your final service balance and must be received within 24 hours of booking. Appointments with unpaid deposits may be cancelled without notice.
Deposits are non-refundable.
Rescheduling Appointments
Appointments may be rescheduled with a minimum of 24 hours' notice.
When at least 24 hours' notice is provided, your deposit may be transferred to a new appointment date.
Repeated rescheduling may require a new deposit at the discretion of Bridget Wilson Esthetics Studio.
Cancellations
If you choose to cancel your appointment and do not reschedule, your deposit will be forfeited regardless of how much notice is provided.
Cancellations made with less than 24 hours' notice will result in the loss of the deposit.
Appointment times are reserved specifically for you, and late cancellations often prevent that time from being offered to another client.
Late Arrivals
Please arrive on time for your appointment.
Clients arriving 10 minutes or more after their scheduled appointment time will be considered a no-show and their appointment may be cancelled.
If there is sufficient time remaining in the schedule, services may be modified to fit within the remaining appointment time. Full service charges may still apply.
No-Show Policy
Clients who fail to attend their scheduled appointment without notice will be considered a no-show.
Clients who arrive 10 minutes or more after their scheduled appointment time may also be considered a no-show.
No-show appointments will be charged 100% of the scheduled service cost. Any deposit paid will be applied toward this amount, and the remaining balance may be charged or required before future bookings can be made.
Clients with outstanding balances may be unable to book future appointments until the balance has been paid in full.
Repeated no-shows may result in refusal of future bookings.
Refund Policy
Services are non-refundable once completed.
If you have concerns regarding a service you have received, please contact Bridget Wilson Esthetics Studio within 48 hours so that concerns can be reviewed and, where appropriate, a reasonable solution can be discussed.
Retail product purchases may be subject to manufacturer policies and applicable consumer protection laws.
Illness and Health Considerations
If you are experiencing symptoms of illness, including fever, vomiting, contagious skin conditions, or any condition that may pose a risk to others, please contact the studio as soon as possible to discuss rescheduling options.
Bridget Wilson Esthetics Studio reserves the right to refuse or postpone services when it is deemed necessary for the health and safety of clients or the service provider.
Children and Additional Guests
To ensure a relaxing environment and maintain safety within the studio, only clients receiving services should attend appointments unless prior arrangements have been made.
Children should not be left unattended at any time.
Right to Refuse Service
Bridget Wilson Esthetics Studio reserves the right to refuse service to anyone for reasons including, but not limited to, inappropriate behaviour, harassment, safety concerns, repeated policy violations, or circumstances that may negatively impact the service experience.
Policy Enforcement
By booking an appointment with Bridget Wilson Esthetics Studio, you acknowledge that appointment times are reserved exclusively for you. These policies are intended to protect both the business and clients by ensuring appointment availability and fairness to all guests.
Policy Exceptions
Exceptional circumstances and genuine emergencies may be considered on a case-by-case basis at the sole discretion of Bridget Wilson Esthetics Studio. Any exception granted on one occasion does not create an obligation to grant future exceptions.
Contact
If you have any questions regarding these policies, please contact Bridget Wilson Esthetics Studio prior to booking your appointment.
By booking an appointment, you agree to these terms. Thank you for supporting small businesses and respecting our time.